Privacy policy

It is very important to us to protect your personal data. We are committed to protecting the privacy of individuals who visit our Website and use our online tools. In this Privacy Policy (hereinafter referred to as the Policy), we would like to inform you about the procedure for collecting, processing and using personal data.

Please note that you accept this Privacy Policy by browsing the Website or otherwise using it, regardless of whether you are asked for additional permission while using the Website. It is your sole responsibility to read this Privacy Policy.

1. Information we collect

1.1. While using the Website, you may decide to provide us with certain information about you by filling out online forms, registering on our Website, placing an order, contacting us, etc. The types of personal information that you may provide to us may include, without limitation, contact information (address, e-mail, telephone number), username and personal preferences, interests and use of various products and services, the content of communication with us. To access the Website, you are not required to provide the above personal data, but in this case, some functions may not be available to you.

1.2. Immediately after you visit the Website, we may automatically receive some information that can be used to identify you, such as your domain number, IP address of your computer, type of browser, operating system and platform you use, technical information, information about your geographical location when visiting the Website (length of stay, popular products, page response time, navigation paths, as well as information about the time, frequency and method of using the service by you, etc.) We may use such information, individually or in the aggregate, for the technical management of our Website, analytical tracking system, research and development. The purpose of such processing is to monitor and improve our Website and services.

2. Processing of personal data

We protect your data by restricting access to your data only to persons who need to have access to it to carry out or facilitate transactions between you and us, or to persons who otherwise need to perform the actions described in this section.

2.1. We may process your information that is specified in your profile on our Website. The profile data may include your name, address, telephone number, email address, profile photo, gender, date of birth, marital status, interests and hobbies, education and place of work. We do not knowingly collect information about anyone under the age of 18. The profile data may be processed to enable you to use and monitor our Website and services, to create and manage your personal profile, to operate the Website, to provide our services, to ensure the security of our Website and services, to back up data in our databases and to communicate with you. The purpose of such processing is the proper management of our Website and business.

2.2. We may process information that you post on our Website or through our services. These postings may be processed in order to allow publication or to manage our Website and services. The purpose of such processing is the proper management of our Website and business.

2.3. We may process information from your request for goods and/or services. The enquiry data may be processed for the purpose of offering, marketing and selling the relevant products and/or services to you and for processing your individual enquiries. The purpose of such processing is the proper management of our Website and business.

2.4. We may process customer relationship information, including customer contact information. Customer relationship data may include name, place of work, job title or role, contact information, information received in communication between us. Customer Relationship Data may be processed for the purposes of managing our relationship with customers, communicating with customers, keeping records of such communication, assisting you in selecting products and providing you with recommendations, and advertising our products and services to customers. The purpose of such processing is to properly manage the customer relationship.

2.5. We may process the information provided by you in order to subscribe you to our electronic newsletters and/or newsletters. The notification data may be processed in order to send you relevant notifications and/or newsletters, information about our products, services and promotional materials. The purpose of such processing is to properly manage our Website and business.

2.6 In addition to the purposes for which we may process your personal data set out in this section, we may also process your personal data if such processing is necessary to comply with a legal obligation under which we are under a duty to do so to protect your vital interests or the vital interests of other individuals.

3. Providing your personal data to other persons

3.1. We do not rent, sell or otherwise disclose the personal information we collect, except as described below. We may share your personal information to perform the activities described in this section.

3.2. We may disclose your personal data to any member of our group of companies (i.e. subsidiaries, the ultimate holding company and all of its subsidiaries) if reasonably necessary for the purposes and on the legal grounds set out in this policy.

3.3. We may disclose your personal data to our service providers who provide services on our behalf, on our instructions, to insurers or professional advisers, if it is reasonably necessary for obtaining appropriate insurance, risk management, professional advice and services.

We may share your personal data with our service providers who are involved in our business processes.

An example of how our service providers use personal data:

• We share your personal information with service providers who assist us in marketing and data analysis activities to notify you and provide recommendations about our products, including sales, special offers, new features of the Website, and to send you promotional communications.

Our marketing services and data providers are Google Analytics, Google Ads, Facebook Ads, Contact Form 7, AddThis, Microsoft Dynamics 365 Marketing, Sales Force and others. The privacy policies of our service providers are available on their respective Websites. We do not analyse the activities of such service providers, insurers and professional advisers before using or disclosing personal information, except when it is necessary to provide services on our behalf or to comply with legal requirements, but in any case, we are not responsible for the actions (activities)/inactions of such service providers.

3.4. In addition to the specific cases of disclosure set out in this section, we may also disclose your personal data if such disclosure is necessary to comply with legal obligations under which we are obliged to do so to protect your vital interests or the vital interests of other individuals. We may also disclose your personal data if such disclosure is necessary for the establishment, exercise or defence of legal claims in court proceedings or in administrative or pre-trial dispute resolution proceedings.

4. Transfer of your personal data abroad

4.1 In this section, we provide information about the cases in which personal data may be transferred outside of Ukraine.

4.2. We may transfer your personal data to our counterparties outside Ukraine (foreign parties to personal data relations) to provide services on our behalf and/or to comply with legal requirements. The transfer of personal data to foreign parties will be protected by appropriate safeguards and will be carried out only if the relevant state ensures proper protection of personal data in cases established by the legislation of Ukraine or international treaties of Ukraine.

4.3. Our Website is hosted in data centres in Kyiv, Ukraine (hosting service: HOSTiQ). In case of transferring data to foreign parties to relations related to personal data, such data will be protected by appropriate means of protection, and only if the relevant state ensures proper protection of personal data in cases established by the legislation of Ukraine or international treaties of Ukraine.

4.4. If you access this Website in a country other than the country where our server is located, communication between us may involve the transfer of information across international state borders. By visiting our Website or otherwise entering into electronic communication with us, you agree to such transfer. Even if your jurisdiction does not have the same privacy laws as the jurisdiction where our server is located, we will treat your information as protected by this privacy policy.

5. Notifications and mailings

By filling out the registration form on the website and ticking the box in the field where you are asked to consent to the sending of information and marketing messages containing information about goods and/or services, advertising and commercial offers regarding such goods and/or services, with references to the terms of such consent (hereinafter referred to as the ‘Messages’), you have agreed to the use of your contact details (e-mail address, telephone number, other network identifiers) to send you Messages (subpara.

In the event of further changes to the Policy, we will notify you of such changes by email to the address you provided during registration.

Informational and advertising mailings are carried out on the basis of your consent (subscription to mailings), which you have provided through the Website, by registering for an online event, or when ordering goods and/or services through the Website, filling out a separate subscription form or feedback form.

We may send you information and advertising newsletters containing information about goods and/or services, marketing, advertising and commercial offers regarding such goods and/or services.

We carry out informational, advertising, marketing mailings in the form of emails, Viber messages, SMS messages.

You can at any time, free of charge, in a simple and understandable form, refuse to receive informational and advertising Messages (unsubscribe from mailings), and withdraw your Consent to receive Messages (mailing).

The procedure for unsubscribing from the newsletter:

• Emails. To refuse to receive the Notifications (unsubscribe from the mailing list) sent to your email address, please click on the ‘unsubscribe’ hyperlink at the end of each email.
• Viber newsletters. In order to refuse to receive Notifications (unsubscribe) sent via the Viber application on your smartphone, you need to select the contact from which you receive Notifications from us in the Viber application, click ‘Details’ and uncheck the ‘Receive notifications’ box.
• SMS newsletter. To unsubscribe from the SMS newsletter, please send an unsubscribe request in any form to info@fieldgroup.com.ua. In your letter, be sure to include your contact phone number to unsubscribe from the newsletter.

6. Storage and deletion of personal data

6.1. This section describes the data storage policy and procedure that ensures our compliance with legal obligations regarding the storage and deletion of personal data.

6.2. We may retain your personal information only for the period during which we have a legitimate interest to do so. Once the relevant data is no longer needed, we delete information that can in any way identify you, but we may retain anonymised (depersonalised) data, for example, for analytical or research purposes, in particular, we may transfer such information to third parties, but only if any personal data about you is deleted.

6.3. Your personal data will be stored for a minimum period of 1 business day after you have provided your consent to this Privacy Policy, and for a maximum period of 3 business days after you have notified us of your subscription cancellation or request for data deletion.

6.4. Notwithstanding the provisions of this Section 6 set forth above, we retain your personal data if such retention is necessary to comply with legal obligations under which we are obliged to do so to protect your vital interests or the vital interests of other individuals.

7. Changes and additions

7.1. We may update this Policy from time to time by posting a new version on our Website.

7.2. We may change or amend this Policy at any time at our discretion. Such changes shall take effect immediately upon publication of the notice of change or amendment on this Website. We may also notify you of changes to the Policy by e-mail or other means of electronic communication. By continuing to use the Website, you confirm your acceptance of the terms of the Policy as amended.

8. Your rights and obligations

8.1. In this section, we will provide a brief summary of your rights under data protection law. Some rights are complex and not all details are included in this summary. Therefore, you should consult the relevant laws and regulatory guidelines for a full explanation of such rights.

8.2. You have the right to have any incorrect personal data about you corrected and, taking into account the purposes of processing, to have incomplete personal data about you completed.

8.3. In some cases, you have the right to have your personal data deleted without undue delay. Such cases include:

• personal data that is no longer required for the purposes for which it was collected or otherwise processed;
• you withdraw your consent to the processing of data, the processing of which requires your consent;
• if you object to the processing of data in accordance with the provisions of data protection legislation;
• unlawful processing of personal data.

There are exceptions to the right to erasure. The general exception provides for the need to process for the exercise of freedom of expression and the right to information; compliance with a statutory obligation; and the assertion, exercise or defence of legal claims.

8.4. In some cases, you have the right to restrict the processing of your personal data. Such cases include:

• you deny the accuracy of your personal data;
• the processing has been carried out unlawfully, but you object to the deletion of the data;
• we no longer need the personal data for the purposes for which it was processed, but you need the personal data to assert, exercise or defend legal claims;
• You object to the processing, pending the verification of such an objection.

If the processing has been restricted on this basis, we may continue to store your personal data. In this case, we will still process it in a different way:

• with your consent, for the establishment, exercise or defence of legal claims;
• to protect the rights of other individuals or legal entities;
• for other reasons related to important public interests.

8.5. To help us protect your privacy:

log out of your session on the Website when you have finished using it;

provide us with true, accurate and complete information;

do not use the Website if you are under the age of 18;

do not provide us with information about anyone else unless you have permission to do so.

8.6. If you would like to know more about what information we store about you, including changes or requests for deletion, you have the right to submit a Data Subject Request. You can send your request to info@fieldgroup.com.ua. Please note that we may be required to exclude some information as part of your request, for example, to protect the privacy of others, or if we have legal or other reasons to exclude such information.

8.7. Please note that deleting your personal information will limit our ability to contact you to provide you with offers, which in turn will limit your ability to take advantage of such offers.

9. Cookies

9.1. Cookies are files that contain an identifier (a set of letters and numbers) sent by an Internet server to an Internet browser and stored in the browser. The identifier is then sent back to the server each time the browser requests a page on the server.

9.2. Cookies – files can be ‘persistent’ or ‘session’. Persistent cookies are stored in the browser and are valid until the expiry date, unless deleted before such date; session cookies expire after the user terminates the session, after closing the browser.

10. Cookies that we use

10.1. We use cookies for the following purposes:

• authentication – we use cookies to identify you when you visit and navigate the Website;
• status – we use cookies to help us determine whether you are logged in to our Website;
• personalisation – we use cookies to store information about your preferences and personalise the Website to your needs;
• security – we use cookies as part of the protection of your user account, including to prevent unauthorised use of login details and to protect our Website and services in general;
• advertising – we use cookies to display advertisements that may be of interest to you;
• Consent – we use cookies to store your preferences regarding the use of cookies for larger purposes.

11. Cookies used by our service providers

11.1. Our service providers use cookies and they may be stored on your computer when you visit the Website.

11.2. We use Google Analytics to analyse the use of our Website. Google Analytics collects information about the use of our Website using cookies. The collected information relating to our Website is used to create reports on the use of our Website. Google’s privacy policy is available at this link.

11.3. Analytics cookies help us to understand how many visitors come to our Website, how many times they visit it and how many times they view certain pages on our Website. Although Analytics cookies allow us to collect certain information about your browsing history or how many times you have visited the site, we cannot use it to find out your details, such as your name or address.

12. Managing cookies

12.1. If you do not want to accept cookies from our Website, you can change your browser settings and cookies will no longer be accepted. If you make such a decision, please note that the Website may not function as before.

12.2. All popular browsers (Google Chrome, Safari, Microsoft Edge, Mozilla Firefox, Samsung Internet, Opera) allow you to change the cookie settings so that they are not enabled on any websites you visit. You can find information on how to disable cookies in major browsers in the section ‘How to manage cookies’, in particular on the website of the UK Information Commissioner’s Office.

How to contact us

If you have any questions regarding the processing of personal data, please contact us:

Tel: +38 (044) 246-83-83

E-mail: info@fieldgroup.com.ua

We will be glad to welcome you! We greatly appreciate your opinion, comments or suggestions – they help us to improve the quality of our work.

This Policy is in the version as of 12.09.2022.